EXPERIENCE
Where I've worked.
A blend of professional operations experience and dedicated client support, ensuring high-quality service, compliance, and impactful results.
Associate Service Delivery
ReSource ProPC Insurance
Full-Time –
Key Responsibilities
- Managed end-to-end PC insurance operations following client-defined workflows and compliance standards.
- Worked across multiple Lines of Business including Commercial Property, MA, Allied Healthcare, MPV, AOP Buy-down, and WDB.
- Reviewed policy submissions to validate insured and coverage details for accurate processing.
- Performed quality checks and resolved discrepancies to maintain high data accuracy.
- Collaborated with internal teams to ensure timely completion of client deliverables.
- Maintained productivity and quality metrics while adhering to turnaround times.
- Handled confidential information with professionalism and attention to detail.
- Identified opportunities for process improvements to enhance operational efficiency.
Key Highlights
Achieved high accuracy in processing complex insurance transactions.
Key achievement
Consistently met client SLAs and quality benchmarks.
Key achievement
Managed multiple priorities in a fast-paced environment.
Key achievement
Demonstrated strong analytical and problem-solving capabilities.
Key achievement
Recognized for adaptability and commitment to service excellence.
Key achievement
Built strong collaboration skills through cross-functional teamwork.
Key achievement
Maintained reliability and ownership of assigned responsibilities.
Key achievement
Leveraging Full Stack Java development skills through hands-on projects and continuous learning.
Key achievement
Client Support Analyst
Elcamino Software Pvt. Ltd.Email Marketing & Data Labeling
Full-Time –
Key Responsibilities
- Performed email moderation and data labeling to support AI/ML model development and marketing compliance.
- Provided technical troubleshooting and support for client queries via email and chat channels.
- Managed tickets and documented actions to ensure accurate communication between technical and client teams.
- Reviewed and validated data to maintain quality and compliance standards.
- Collaborated with cross-functional teams to resolve issues within defined SLAs.
- Maintained detailed records of client interactions and issue resolutions.
- Strengthened analytical and multitasking skills while handling multiple priorities.
- Ensured accuracy and consistency in data-driven projects.
Key Highlights
Supported AI/ML projects through accurate email moderation and data labeling.
Key achievement
Maintained high accuracy and attention to detail in data-driven tasks.
Key achievement
Resolved client queries efficiently through email and chat support channels.
Key achievement
Managed multiple tickets while consistently meeting turnaround timelines.
Key achievement
Demonstrated strong analytical and problem-solving abilities.
Key achievement
Ensured clear communication between technical and client teams.
Key achievement
Adapted quickly to changing project requirements and workflows.
Key achievement
Developed multitasking skills in a fast-paced work environment.
Key achievement
Contributed to maintaining compliance and quality standards.
Key achievement
Recognized for reliability, ownership, and commitment to excellence.
Key achievement