Experience
Where I've worked.
A blend of professional operations experience and hands-on product development.
Operations Executive
Resource Pro
Full-TimeJun 2025 – Present
Insurance & Operations
- Managed end-to-end client operations for insurance domain workflows
- Processed and reviewed high-volume documentation with strict accuracy requirements
- Optimized operational workflows, reducing processing time through process redesign
- Coordinated cross-functional teams to ensure SLA compliance and client satisfaction
- Developed process documentation and trained new team members
- Handled client management and stakeholder communication for key accounts
Key highlights
- Consistently maintained 99%+ accuracy in document processing
- Contributed to process improvement initiatives that reduced turnaround time
- Built strong domain expertise in insurance operations and compliance
Full Stack Developer
Freelance
Freelance2023 – Present
Software Development
- Designed and developed full-stack SaaS platforms from concept to production
- Built AI-powered applications integrating modern LLM capabilities
- Developed e-commerce platforms with complete order management systems
- Created rural-focused digital products addressing real community needs
- Architected scalable backends using Java Spring Boot and Node.js
- Implemented responsive, accessible frontends with React and Next.js
Key highlights
- Delivered 5+ production-ready applications across diverse domains
- Independently managed full product lifecycle: design → dev → deployment
- Applied operations domain expertise to build practical, business-oriented software